/* MS Global Soporte — identidad MS Global (steel + papel), tipografía IBM Plex */
:root{
  --paper:#eceee9;      --surface:#ffffff;    --surface-2:#f6f7f4;   --surface-3:#eef0ec;
  --ink:#141a20;        --ink-2:#4a555f;      --ink-3:#7c8791;
  --line:#d9ddd5;       --line-strong:#b9bfb6;
  --steel:#17546f;      --steel-ink:#0f3d52;  --steel-bg:#e3eef3;   --on-steel:#ffffff;
  --signal:#a8650a;     --signal-bg:#fdf1dc;
  --go:#166b45;         --go-bg:#e4f3ea;
  --stop:#a8271e;       --stop-bg:#fbe9e7;
  --nota:#fff7e0;       --nota-line:#e8c66a;
  --radius:9px; --radius-lg:16px;
  --shadow:0 1px 2px rgba(20,26,32,.05),0 4px 16px rgba(20,26,32,.05);
  --font:'Plex','Segoe UI',system-ui,-apple-system,sans-serif;
  --font-cond:'PlexCond','Plex','Segoe UI Semibold',system-ui,sans-serif;
  --font-mono:'PlexMono','SFMono-Regular',Consolas,monospace;
  color-scheme:light;
}
@media (prefers-color-scheme:dark){
  :root:not([data-theme="light"]){
    --paper:#101418;    --surface:#171c22;    --surface-2:#1e242b;   --surface-3:#252c34;
    --ink:#e9edf0;      --ink-2:#a6b1bb;      --ink-3:#77838e;
    --line:#2a323a;     --line-strong:#3b454f;
    --steel:#5eaed1;    --steel-ink:#86c6e2;  --steel-bg:#15303d;   --on-steel:#0b1419;
    --signal:#e3a645;   --signal-bg:#33270f;
    --go:#55b585;       --go-bg:#11301f;
    --stop:#e66b61;     --stop-bg:#38150f;
    --nota:#2c2510;     --nota-line:#7a6326;
    --shadow:0 1px 2px rgba(0,0,0,.3),0 4px 16px rgba(0,0,0,.25);
    color-scheme:dark;
  }
}
:root[data-theme="dark"]{
  --paper:#101418;    --surface:#171c22;    --surface-2:#1e242b;   --surface-3:#252c34;
  --ink:#e9edf0;      --ink-2:#a6b1bb;      --ink-3:#77838e;
  --line:#2a323a;     --line-strong:#3b454f;
  --steel:#5eaed1;    --steel-ink:#86c6e2;  --steel-bg:#15303d;   --on-steel:#0b1419;
  --signal:#e3a645;   --signal-bg:#33270f;
  --go:#55b585;       --go-bg:#11301f;
  --stop:#e66b61;     --stop-bg:#38150f;
  --nota:#2c2510;     --nota-line:#7a6326;
  --shadow:0 1px 2px rgba(0,0,0,.3),0 4px 16px rgba(0,0,0,.25);
  color-scheme:dark;
}

*{box-sizing:border-box;margin:0;padding:0}
html{-webkit-text-size-adjust:100%}
body{font-family:var(--font);background:var(--paper);color:var(--ink);font-size:16px;line-height:1.55;
  min-height:100vh;overflow-x:clip;display:flex;flex-direction:column}
a{color:var(--steel);text-decoration:none}
a:hover{text-decoration:underline}
button,input,select,textarea{font-family:inherit;font-size:inherit;color:inherit}
img,video{max-width:100%}
[hidden]{display:none!important}
:focus-visible{outline:2.5px solid var(--steel);outline-offset:2px}

/* ---------------------------------------------------------------- barra superior */
header.top{background:var(--surface);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:50}
.top-inner{padding:0 clamp(16px,3vw,40px);height:62px;display:flex;align-items:center;gap:22px;min-width:0}
.brand{display:flex;align-items:center;gap:12px;color:var(--ink);flex:none}
.brand:hover{text-decoration:none}
.brand svg{height:21px;width:auto;color:var(--steel)}
.brand .sub{font-family:var(--font-cond);font-weight:700;font-size:14px;letter-spacing:.2em;
  text-transform:uppercase;color:var(--ink-2);padding-left:12px;border-left:1.5px solid var(--line-strong)}
nav.main{display:flex;gap:2px;align-items:center;min-width:0;overflow-x:auto;scrollbar-width:none}
nav.main::-webkit-scrollbar{display:none}
nav.main a{padding:8px 13px;border-radius:var(--radius);color:var(--ink-2);font-weight:500;font-size:15px;white-space:nowrap}
nav.main a:hover{background:var(--surface-2);text-decoration:none;color:var(--ink)}
nav.main a.active{color:var(--steel);background:var(--steel-bg);font-weight:600}
.top-tools{margin-left:auto;display:flex;align-items:center;gap:6px;flex:none}
.iconbtn{position:relative;display:inline-flex;align-items:center;justify-content:center;width:40px;height:40px;
  border-radius:50%;border:0;background:transparent;color:var(--ink-2);cursor:pointer}
.iconbtn:hover{background:var(--surface-2);color:var(--ink);text-decoration:none}
.iconbtn svg{width:21px;height:21px}
.iconbtn .dot{position:absolute;top:4px;right:3px;min-width:18px;height:18px;padding:0 5px;border-radius:9px;
  background:var(--stop);color:#fff;font-size:11px;font-weight:700;line-height:18px;text-align:center;
  border:2px solid var(--surface);animation:pop .4s ease}
@keyframes pop{0%{transform:scale(.3)}70%{transform:scale(1.15)}100%{transform:scale(1)}}
.avatar{width:36px;height:36px;border-radius:50%;background:var(--steel);color:var(--on-steel);display:inline-flex;
  align-items:center;justify-content:center;font-family:var(--font-cond);font-weight:700;font-size:14px;flex:none;letter-spacing:.03em}
.avatar.sm{width:30px;height:30px;font-size:12px}
.avatar.cli{background:var(--line);color:var(--ink-2)}
.menu{position:relative}
.menu-panel{position:absolute;right:0;top:48px;background:var(--surface);border:1px solid var(--line);
  border-radius:var(--radius-lg);box-shadow:var(--shadow);min-width:230px;padding:8px;display:none;z-index:60}
.menu.open .menu-panel{display:block;animation:baja .15s ease}
@keyframes baja{from{opacity:0;transform:translateY(-6px)}to{opacity:1;transform:none}}
.menu-panel .who{padding:8px 10px 10px;border-bottom:1px solid var(--line);margin-bottom:6px}
.menu-panel .who b{display:block}
.menu-panel .who span{font-size:13px;color:var(--ink-3)}
.menu-panel a,.menu-panel button{display:block;width:100%;text-align:left;padding:8px 10px;border-radius:7px;
  color:var(--ink);background:none;border:0;cursor:pointer;font-size:14.5px}
.menu-panel a:hover,.menu-panel button:hover{background:var(--surface-2);text-decoration:none}
.btn-menu{background:none;border:0;cursor:pointer;padding:2px;border-radius:50%}

@media (max-width:820px){
  .top-inner{height:56px;gap:10px}
  .brand .sub{display:none}
  nav.main{position:fixed;bottom:0;left:0;right:0;background:var(--surface);border-top:1px solid var(--line);
    z-index:55;justify-content:space-around;padding:6px 4px calc(6px + env(safe-area-inset-bottom));gap:0}
  nav.main a{font-size:12.5px;padding:7px 8px;flex:1;text-align:center}
  body.con-nav{padding-bottom:64px}
}

/* ---------------------------------------------------------------- layout */
main{flex:1;width:100%}
.wrap{padding:0 clamp(16px,3vw,40px) 64px;max-width:1500px;margin:0 auto;width:100%}
.wrap.angosto{max-width:860px}
.page-head{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;flex-wrap:wrap;margin:34px 0 22px}
.page-head h1{margin:0}
.eyebrow{font-family:var(--font-cond);font-weight:600;font-size:13px;letter-spacing:.18em;text-transform:uppercase;color:var(--steel)}
h1{font-family:var(--font-cond);font-weight:700;font-size:clamp(28px,3.6vw,42px);line-height:1.08;letter-spacing:-.005em}
h2{font-family:var(--font-cond);font-weight:700;font-size:21px;line-height:1.2;margin:0 0 14px}
h3{font-family:var(--font-cond);font-weight:600;font-size:17px}
.lead{color:var(--ink-2);font-size:17px;max-width:62ch}
.muted{color:var(--ink-3)}
.small{font-size:13.5px}
.mono{font-family:var(--font-mono);font-size:.92em}

.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius-lg);padding:22px}
.card+.card{margin-top:16px}
.card.flat{box-shadow:none}
.card-head{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:14px;flex-wrap:wrap}
.card-head h2{margin:0}
.grid{display:grid;gap:16px}
.cols-2{grid-template-columns:repeat(2,minmax(0,1fr))}
.cols-3{grid-template-columns:repeat(3,minmax(0,1fr))}
.split{display:grid;grid-template-columns:minmax(0,1fr) 360px;gap:24px;align-items:start}
.split.ancho{grid-template-columns:minmax(0,1.6fr) minmax(0,1fr)}
@media (max-width:1000px){.split,.split.ancho{grid-template-columns:1fr}.cols-3{grid-template-columns:1fr}}
@media (max-width:700px){.cols-2{grid-template-columns:1fr}}

/* ---------------------------------------------------------------- botones y etiquetas */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;background:var(--steel);color:var(--on-steel);
  border:1.5px solid var(--steel);border-radius:var(--radius);padding:10px 20px;font-size:15px;font-weight:600;
  cursor:pointer;white-space:nowrap;transition:background .15s,transform .1s}
.btn:hover{background:var(--steel-ink);border-color:var(--steel-ink);text-decoration:none}
.btn:active{transform:translateY(1px)}
.btn svg{width:18px;height:18px}
.btn.grande{padding:14px 26px;font-size:17px;border-radius:12px}
.btn.ghost{background:transparent;color:var(--steel)}
.btn.ghost:hover{background:var(--steel-bg)}
.btn.suave{background:var(--surface-2);color:var(--ink);border-color:var(--line)}
.btn.suave:hover{background:var(--surface-3)}
.btn.danger{background:var(--stop);border-color:var(--stop);color:#fff}
.btn.ok{background:var(--go);border-color:var(--go);color:#fff}
.btn.sm{padding:6px 12px;font-size:13.5px}
.btn.block{width:100%}
.btn:disabled{opacity:.5;cursor:not-allowed}
.linkbtn{background:none;border:0;color:var(--steel);cursor:pointer;padding:0;font-size:inherit}
.linkbtn.danger{color:var(--stop)}
.acciones{display:flex;gap:8px;flex-wrap:wrap;align-items:center}

.badge{display:inline-flex;align-items:center;gap:6px;padding:3px 10px;border-radius:999px;font-size:12.5px;
  font-weight:600;white-space:nowrap;background:var(--surface-3);color:var(--ink-2);line-height:1.5}
.badge::before{content:'';width:7px;height:7px;border-radius:50%;background:currentColor;opacity:.85}
.badge.plain::before{display:none}
.est-nuevo{background:var(--steel-bg);color:var(--steel)}
.est-asignado{background:var(--steel-bg);color:var(--steel)}
.est-en_curso{background:var(--signal-bg);color:var(--signal)}
.est-en_curso::before{animation:late 1.6s ease-in-out infinite}
.est-esperando{background:var(--surface-3);color:var(--ink-2)}
.est-resuelto{background:var(--go-bg);color:var(--go)}
.est-cerrado{background:var(--surface-3);color:var(--ink-3)}
.est-cancelado{background:var(--surface-3);color:var(--ink-3);text-decoration:line-through}
@keyframes late{0%,100%{opacity:1;transform:scale(1)}50%{opacity:.35;transform:scale(.7)}}
.pri{font-size:12.5px;font-weight:600;white-space:nowrap}
.pri-urgente{color:var(--stop)}
.pri-alta{color:var(--signal)}
.pri-normal{color:var(--ink-3)}
.pri-baja{color:var(--ink-3);opacity:.8}
.pri-urgente::before,.pri-alta::before{content:'▲ ';font-size:10px}
.tag{display:inline-block;padding:2px 9px;border-radius:6px;font-size:12px;background:var(--surface-3);color:var(--ink-2);font-weight:500}
.tag.interna{background:var(--nota);color:var(--signal);border:1px solid var(--nota-line)}

.flash{padding:13px 18px;border-radius:var(--radius);margin:18px 0 0;font-size:15px;font-weight:500;
  display:flex;gap:10px;align-items:flex-start;animation:baja .25s ease}
.flash.ok{background:var(--go-bg);color:var(--go)}
.flash.error{background:var(--stop-bg);color:var(--stop)}
.vacio{text-align:center;padding:48px 20px;color:var(--ink-3)}
.vacio b{display:block;font-family:var(--font-cond);font-size:20px;color:var(--ink-2);margin-bottom:6px}

/* ---------------------------------------------------------------- formularios */
.stack{display:flex;flex-direction:column;gap:16px}
.campo label,label.f{display:block;font-size:13.5px;font-weight:600;color:var(--ink-2);margin-bottom:6px}
.campo .hint,.hint{font-size:12.5px;color:var(--ink-3);margin-top:5px}
input[type=text],input[type=password],input[type=email],input[type=tel],input[type=number],input[type=date],
input[type=search],select,textarea{width:100%;padding:11px 14px;border:1.5px solid var(--line-strong);border-radius:var(--radius);
  background:var(--surface);color:var(--ink);font-size:15.5px;transition:border-color .15s,box-shadow .15s}
textarea{resize:vertical;min-height:110px;line-height:1.5}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--steel);box-shadow:0 0 0 3px var(--steel-bg)}
.check{display:flex;gap:10px;align-items:flex-start;font-size:15px;cursor:pointer}
.check input{width:18px;height:18px;margin-top:3px;accent-color:var(--steel);flex:none}
.check small{display:block;color:var(--ink-3);font-size:13px}
.fila{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:14px}
fieldset{border:0}
legend{font-family:var(--font-cond);font-weight:700;font-size:13px;letter-spacing:.14em;text-transform:uppercase;color:var(--ink-3);margin-bottom:12px}

/* selector de categoría en tarjetas */
.cats{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:10px}
.cats label{position:relative;cursor:pointer}
.cats input{position:absolute;opacity:0;pointer-events:none}
.cats span{display:flex;flex-direction:column;gap:8px;padding:14px;border:1.5px solid var(--line-strong);border-radius:12px;
  background:var(--surface);font-weight:600;font-size:14.5px;line-height:1.25;min-height:86px;transition:all .15s}
.cats span i{font-style:normal;font-size:22px;line-height:1}
.cats label:hover span{border-color:var(--steel)}
.cats input:checked+span{border-color:var(--steel);background:var(--steel-bg);color:var(--steel);box-shadow:0 0 0 1px var(--steel)}
.cats input:focus-visible+span{outline:2.5px solid var(--steel);outline-offset:2px}

.prios{display:flex;gap:8px;flex-wrap:wrap}
.prios label{cursor:pointer}
.prios input{position:absolute;opacity:0;pointer-events:none}
.prios span{display:inline-block;padding:8px 16px;border-radius:999px;border:1.5px solid var(--line-strong);font-weight:600;font-size:14px;background:var(--surface)}
.prios input:checked+span{border-color:var(--steel);background:var(--steel);color:var(--on-steel)}
.prios input[value=urgente]:checked+span{background:var(--stop);border-color:var(--stop);color:#fff}

/* ---------------------------------------------------------------- subida de archivos */
.drop{border:2px dashed var(--line-strong);border-radius:var(--radius-lg);padding:22px;text-align:center;background:var(--surface-2);
  transition:all .15s}
.drop.sobre{border-color:var(--steel);background:var(--steel-bg)}
.drop p{color:var(--ink-2);font-size:14.5px;margin-bottom:12px}
.drop .acciones{justify-content:center}
.drop .hint{margin-top:10px}
.subidas{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:10px;margin-top:12px}
.subidas:empty{display:none}
.subida{position:relative;border:1px solid var(--line);border-radius:12px;overflow:hidden;background:var(--surface);font-size:12.5px}
.subida .vista{aspect-ratio:4/3;background:var(--surface-3);display:flex;align-items:center;justify-content:center;color:var(--ink-3);font-size:30px}
.subida .vista img{width:100%;height:100%;object-fit:cover}
.subida .info{padding:7px 9px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.subida .barra{height:4px;background:var(--surface-3)}
.subida .barra i{display:block;height:100%;width:0;background:var(--steel);transition:width .2s}
.subida.ok .barra i{background:var(--go)}
.subida.error{border-color:var(--stop)}
.subida.error .info{color:var(--stop);white-space:normal}
.subida .quitar{position:absolute;top:6px;right:6px;width:28px;height:28px;border-radius:50%;border:0;background:rgba(0,0,0,.6);
  color:#fff;cursor:pointer;font-size:16px;line-height:28px}
.grabando{display:inline-flex;align-items:center;gap:10px;color:var(--stop);font-weight:600}
.grabando::before{content:'';width:11px;height:11px;border-radius:50%;background:var(--stop);animation:late 1s infinite}

/* ---------------------------------------------------------------- listados */
.filtros{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin-bottom:16px}
.filtros input[type=search]{max-width:280px}
.filtros select{width:auto;min-width:150px;padding:9px 12px;font-size:14.5px}
.chips{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:14px}
.chip{padding:7px 14px;border-radius:999px;border:1.5px solid var(--line-strong);color:var(--ink-2);font-size:14px;font-weight:500;background:var(--surface)}
.chip:hover{text-decoration:none;border-color:var(--steel);color:var(--steel)}
.chip.on{background:var(--ink);border-color:var(--ink);color:var(--paper)}

.tickets{display:flex;flex-direction:column;background:var(--surface);border:1px solid var(--line);border-radius:var(--radius-lg);overflow:hidden}
.tk{display:grid;grid-template-columns:4px 74px minmax(0,1fr) auto;gap:0 16px;align-items:center;padding:15px 20px 15px 0;
  border-bottom:1px solid var(--line);color:var(--ink);transition:background .12s}
.tk:last-child{border-bottom:0}
.tk:hover{background:var(--surface-2);text-decoration:none}
.tk .franja{align-self:stretch;margin:-15px 0}
.tk.p-urgente .franja{background:var(--stop)}
.tk.p-alta .franja{background:var(--signal)}
.tk .num{font-family:var(--font-mono);font-size:13.5px;color:var(--ink-3);padding-left:16px}
.tk .tit{font-weight:600;font-size:16px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.tk .meta{font-size:13.5px;color:var(--ink-3);display:flex;gap:6px 14px;flex-wrap:wrap;margin-top:2px}
.tk .meta b{font-weight:500;color:var(--ink-2)}
.tk .der{display:flex;flex-direction:column;align-items:flex-end;gap:5px}
.tk .vencido{color:var(--stop);font-weight:600}
@media (max-width:700px){
  .tk{grid-template-columns:4px minmax(0,1fr);padding:14px 16px 14px 0;gap:4px 14px}
  .tk .num{display:none}
  .tk .der{grid-column:2;flex-direction:row;align-items:center;flex-wrap:wrap}
  .tk .tit{white-space:normal}
}

table.tabla{width:100%;border-collapse:collapse;font-size:14.5px}
.tabla-wrap{overflow-x:auto;border:1px solid var(--line);border-radius:var(--radius-lg);background:var(--surface)}
.tabla th{text-align:left;padding:11px 14px;background:var(--surface-2);font-family:var(--font-cond);font-weight:600;font-size:12.5px;
  letter-spacing:.08em;text-transform:uppercase;color:var(--ink-3);border-bottom:1px solid var(--line);white-space:nowrap}
.tabla td{padding:12px 14px;border-bottom:1px solid var(--line);vertical-align:middle}
.tabla tr:last-child td{border-bottom:0}
.tabla tbody tr:hover{background:var(--surface-2)}
.tabla td.num,.tabla th.num{text-align:right;font-family:var(--font-mono);font-size:13.5px}
.tabla tr.off td{color:var(--ink-3)}

/* ---------------------------------------------------------------- KPIs y barras */
.kpis{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:12px;margin-bottom:24px}
@media (max-width:1100px){.kpis{grid-template-columns:repeat(3,minmax(0,1fr))}}
@media (max-width:560px){.kpis{grid-template-columns:repeat(2,minmax(0,1fr))}}
.kpi{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius-lg);padding:16px 18px;color:var(--ink);
  display:flex;flex-direction:column;gap:2px;transition:border-color .15s,transform .15s}
a.kpi:hover{text-decoration:none;border-color:var(--steel);transform:translateY(-2px)}
.kpi .n{font-family:var(--font-cond);font-weight:700;font-size:40px;line-height:1.05;font-variant-numeric:tabular-nums}
.kpi .l{font-size:13.5px;color:var(--ink-2)}
.kpi.acento{background:var(--steel);border-color:var(--steel);color:var(--on-steel)}
.kpi.acento .l{color:inherit;opacity:.85}
.kpi.alerta .n{color:var(--stop)}
.kpi.cero .n{color:var(--ink-3)}
.barra-h{display:grid;grid-template-columns:minmax(0,190px) minmax(0,1fr) 64px;gap:12px;align-items:center;margin-bottom:9px;font-size:14px}
.barra-h .nom{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.barra-h .pista{height:10px;background:var(--surface-3);border-radius:999px;overflow:hidden}
.barra-h .pista i{display:block;height:100%;background:var(--steel);border-radius:999px;transform-origin:left;animation:crece .7s cubic-bezier(.2,.8,.2,1)}
.barra-h .val{text-align:right;font-family:var(--font-mono);font-size:13px;color:var(--ink-2)}
@keyframes crece{from{transform:scaleX(0)}to{transform:scaleX(1)}}
.carga{display:flex;flex-direction:column;gap:2px}
.carga a{display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:12px;align-items:center;padding:10px;border-radius:10px;color:var(--ink)}
.carga a:hover{background:var(--surface-2);text-decoration:none}
.carga .n{font-family:var(--font-cond);font-size:24px;font-weight:700}
.carga .s{font-size:12.5px;color:var(--ink-3)}

.actividad{list-style:none;display:flex;flex-direction:column}
.actividad li{display:grid;grid-template-columns:auto minmax(0,1fr);gap:10px;padding:9px 0;border-bottom:1px solid var(--line);font-size:14px}
.actividad li:last-child{border-bottom:0}
.actividad .que{color:var(--ink-2)}
.actividad .cuando{font-size:12.5px;color:var(--ink-3)}

/* ---------------------------------------------------------------- inicio del cliente */
.hero{background:var(--steel);color:#fff;position:relative;overflow:hidden}
:root[data-theme="dark"] .hero{background:#0f3243}
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]) .hero{background:#0f3243}}
.hero-in{padding:clamp(32px,5vw,64px) clamp(16px,3vw,40px) clamp(30px,4vw,52px);max-width:1500px;margin:0 auto;position:relative;z-index:1}
.hero .eyebrow{color:#a9d3e6}
.hero h1{font-size:clamp(34px,5.4vw,72px);color:#fff;margin:10px 0 14px;max-width:16ch}
.hero p{color:#cfe4ee;font-size:clamp(16px,1.6vw,19px);max-width:52ch;margin-bottom:26px}
.hero .btn{background:#fff;color:#0f3d52;border-color:#fff}
.hero .btn:hover{background:#e3eef3}
.hero .btn.ghost{background:transparent;color:#fff;border-color:rgba(255,255,255,.5)}
.hero .btn.ghost:hover{background:rgba(255,255,255,.1)}
.hero-deco{position:absolute;right:-6%;top:50%;transform:translateY(-50%);width:52%;max-width:760px;opacity:.09;color:#fff;pointer-events:none}
.marquee{border-top:1px solid rgba(255,255,255,.14);overflow:hidden;white-space:nowrap;position:relative;z-index:1}
.marquee-in{display:inline-flex;gap:46px;padding:15px 0;animation:corre 38s linear infinite;
  font-family:var(--font-cond);font-weight:600;font-size:15px;letter-spacing:.16em;text-transform:uppercase;color:#a9d3e6}
.marquee-in span::after{content:'◆';margin-left:46px;font-size:9px;vertical-align:middle;opacity:.6}
@keyframes corre{to{transform:translateX(-50%)}}
@media (prefers-reduced-motion:reduce){.marquee-in,.est-en_curso::before,.barra-h .pista i{animation:none}}

.atajos{display:grid;grid-template-columns:repeat(auto-fill,minmax(170px,1fr));gap:12px}
.atajo{display:flex;flex-direction:column;gap:10px;padding:18px;border:1px solid var(--line);border-radius:var(--radius-lg);
  background:var(--surface);color:var(--ink);font-weight:600;transition:all .15s;min-height:108px}
.atajo i{font-style:normal;font-size:26px;line-height:1}
.atajo:hover{text-decoration:none;border-color:var(--steel);transform:translateY(-3px);box-shadow:var(--shadow)}

.pedido-cli{display:block;padding:20px 22px;border:1px solid var(--line);border-radius:var(--radius-lg);background:var(--surface);color:var(--ink);transition:border-color .15s}
.pedido-cli:hover{text-decoration:none;border-color:var(--steel)}
.pedido-cli+.pedido-cli{margin-top:12px}
.pedido-cli .cab{display:flex;justify-content:space-between;gap:12px;align-items:flex-start;flex-wrap:wrap}
.pedido-cli .tit{font-weight:600;font-size:17px}
.pedido-cli .meta{font-size:13.5px;color:var(--ink-3)}

/* pasos del pedido */
.pasos{display:flex;margin:18px 0 4px;counter-reset:p}
.paso{flex:1;position:relative;font-size:12.5px;color:var(--ink-3);text-align:center;padding-top:22px;min-width:0}
.paso::before{content:'';position:absolute;top:5px;left:50%;width:12px;height:12px;margin-left:-6px;border-radius:50%;
  background:var(--surface);border:2px solid var(--line-strong);z-index:1;box-sizing:border-box}
.paso::after{content:'';position:absolute;top:10px;left:-50%;width:100%;height:2px;background:var(--line-strong)}
.paso:first-child::after{display:none}
.paso.hecho{color:var(--ink-2)}
.paso.hecho::before{background:var(--steel);border-color:var(--steel)}
.paso.hecho::after{background:var(--steel)}
.paso.actual{color:var(--steel);font-weight:600}
.paso.actual::before{background:var(--steel);border-color:var(--steel);box-shadow:0 0 0 5px var(--steel-bg);animation:aro 2s ease-in-out infinite}
@keyframes aro{0%,100%{box-shadow:0 0 0 4px var(--steel-bg)}50%{box-shadow:0 0 0 8px var(--steel-bg)}}
@media (max-width:520px){.paso{font-size:11px}}

/* ---------------------------------------------------------------- detalle del pedido */
.tk-head{margin:30px 0 22px}
.tk-head .linea{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-bottom:10px}
.tk-head .num{font-family:var(--font-mono);font-size:15px;color:var(--ink-3)}
.tk-head h1{font-size:clamp(26px,3.2vw,38px)}

.hilo{display:flex;flex-direction:column;gap:14px}
.msg{display:grid;grid-template-columns:auto minmax(0,1fr);gap:12px;scroll-margin-top:80px}
.msg .burbuja{background:var(--surface);border:1px solid var(--line);border-radius:4px var(--radius-lg) var(--radius-lg) var(--radius-lg);padding:14px 18px;min-width:0}
.msg.staff .burbuja{border-left:3px solid var(--steel)}
.msg.interna .burbuja{background:var(--nota);border-color:var(--nota-line)}
.msg.inicial .burbuja{border-left:3px solid var(--ink)}
.msg .autor{display:flex;gap:8px;align-items:baseline;flex-wrap:wrap;margin-bottom:6px;font-size:14px}
.msg .autor b{font-weight:600}
.msg .autor .cuando{color:var(--ink-3);font-size:13px}
.msg .cuerpo{font-size:15.5px;overflow-wrap:anywhere}
.msg.nuevo-hilo{animation:baja .3s ease}
.evento{display:flex;gap:10px;align-items:center;font-size:13px;color:var(--ink-3);padding:0 0 0 12px}
.evento::before{content:'';width:8px;height:8px;border-radius:50%;background:var(--line-strong);flex:none;margin-left:2px}
.evento .cuando{margin-left:auto;white-space:nowrap;padding-left:10px}

.galeria{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:8px;margin-top:12px}
.adj{position:relative;border-radius:10px;overflow:hidden;border:1px solid var(--line);background:var(--surface-3);display:block;color:var(--ink)}
.adj:hover{text-decoration:none;border-color:var(--steel)}
.adj.foto{aspect-ratio:4/3}
.adj.foto img{width:100%;height:100%;object-fit:cover;display:block;transition:transform .3s}
.adj.foto:hover img{transform:scale(1.04)}
.adj.video{grid-column:span 2;aspect-ratio:16/9;background:#000}
.adj.video video{width:100%;height:100%;display:block;background:#000}
.adj.audio,.adj.doc,.adj.proc{grid-column:span 2;display:flex;align-items:center;gap:12px;padding:12px 14px;background:var(--surface-2)}
.adj.audio audio{width:100%;height:36px}
.adj .ico{font-size:26px;flex:none}
.adj .nom{font-size:13.5px;font-weight:500;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.adj .peso{font-size:12px;color:var(--ink-3)}
.adj .borrar-adj{position:absolute;top:6px;right:6px;z-index:2}
.adj .borrar-adj button{width:26px;height:26px;border-radius:50%;border:0;background:rgba(0,0,0,.6);color:#fff;cursor:pointer}
.spinner{width:22px;height:22px;border-radius:50%;border:3px solid var(--line-strong);border-top-color:var(--steel);animation:gira .8s linear infinite;flex:none}
@keyframes gira{to{transform:rotate(360deg)}}
@media (max-width:520px){.adj.video,.adj.audio,.adj.doc,.adj.proc{grid-column:1/-1}}

.composer{margin-top:22px;background:var(--surface);border:1.5px solid var(--line-strong);border-radius:var(--radius-lg);padding:16px;transition:border-color .15s,background .15s}
.composer:focus-within{border-color:var(--steel)}
.composer.modo-interna{background:var(--nota);border-color:var(--nota-line)}
.composer textarea{border:0;padding:6px 4px;min-height:96px;background:transparent;box-shadow:none!important}
.composer .pie{display:flex;gap:10px;align-items:center;flex-wrap:wrap;margin-top:8px;padding-top:12px;border-top:1px solid var(--line)}
.composer .pie .der{margin-left:auto;display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.toggle-int{display:inline-flex;border:1.5px solid var(--line-strong);border-radius:999px;overflow:hidden;font-size:13.5px;font-weight:600}
.toggle-int label{cursor:pointer}
.toggle-int input{position:absolute;opacity:0;pointer-events:none}
.toggle-int span{display:block;padding:6px 14px;color:var(--ink-2)}
.toggle-int input:checked+span{background:var(--ink);color:var(--paper)}
.toggle-int input[value="1"]:checked+span{background:var(--signal);color:#fff}

.lateral{display:flex;flex-direction:column;gap:16px;position:sticky;top:80px}
@media (max-width:1000px){.lateral{position:static}}
.datos{display:grid;grid-template-columns:auto minmax(0,1fr);gap:9px 14px;font-size:14.5px}
.datos dt{color:var(--ink-3);font-size:13px;padding-top:1px}
.datos dd{font-weight:500;overflow-wrap:anywhere}
.cta-cliente{border:2px solid var(--go);background:var(--go-bg)}
.cta-cliente h2{color:var(--go)}
details.plegable summary{cursor:pointer;font-weight:600;list-style:none;display:flex;justify-content:space-between;align-items:center}
details.plegable summary::after{content:'+';font-size:20px;color:var(--ink-3)}
details.plegable[open] summary::after{content:'−'}
details.plegable summary::-webkit-details-marker{display:none}
details.plegable[open] summary{margin-bottom:14px}
.zona-peligro{border-color:var(--stop-bg)}
.zona-peligro summary{color:var(--stop)}

/* lightbox */
.lb{position:fixed;inset:0;background:rgba(8,12,16,.92);z-index:100;display:flex;align-items:center;justify-content:center;padding:20px;animation:fade .15s}
.lb img{max-width:100%;max-height:100%;object-fit:contain;border-radius:6px;box-shadow:0 10px 40px rgba(0,0,0,.5)}
.lb button{position:absolute;top:14px;right:14px;width:44px;height:44px;border-radius:50%;border:0;background:rgba(255,255,255,.15);color:#fff;font-size:22px;cursor:pointer}
.lb a{position:absolute;bottom:18px;color:#fff;font-size:14px;opacity:.85}
@keyframes fade{from{opacity:0}}

/* ---------------------------------------------------------------- ingreso */
.auth{flex:1;display:grid;grid-template-columns:minmax(0,1.15fr) minmax(0,1fr);min-height:100vh}
.auth-lado{background:var(--steel);color:#fff;display:flex;flex-direction:column;justify-content:space-between;position:relative;overflow:hidden}
:root[data-theme="dark"] .auth-lado{background:#0f3243}
@media (prefers-color-scheme:dark){:root:not([data-theme="light"]) .auth-lado{background:#0f3243}}
.auth-lado .arriba{padding:40px clamp(24px,5vw,72px) 0;position:relative;z-index:1}
.auth-lado .arriba svg{height:30px;width:auto;color:#fff}
.auth-lado .centro{padding:0 clamp(24px,5vw,72px);position:relative;z-index:1}
.auth-lado h1{font-size:clamp(40px,5.6vw,84px);line-height:.98;color:#fff;letter-spacing:-.01em}
.auth-lado h1 em{font-style:normal;color:#9fd0e6}
.auth-lado p{color:#cfe4ee;font-size:18px;max-width:40ch;margin-top:20px}
.auth-form{display:flex;align-items:center;justify-content:center;padding:40px 24px;background:var(--paper)}
.auth-form .caja{width:100%;max-width:400px}
.auth-form h2{font-size:30px;margin-bottom:6px}
.auth-form .lead{font-size:15.5px;margin-bottom:26px}
.auth-links{margin-top:20px;font-size:14.5px;color:var(--ink-2)}
.auth-movil{display:none}
@media (max-width:860px){
  .auth{grid-template-columns:1fr;min-height:auto}
  .auth-lado{min-height:auto}
  .auth-lado .centro{padding-bottom:28px;padding-top:26px}
  .auth-lado .arriba{padding-top:24px}
  .auth-lado h1{font-size:40px}
  .auth-lado p{display:none}
}

/* ---------------------------------------------------------------- pie */
footer.pie{padding:22px clamp(16px,3vw,40px);color:var(--ink-3);font-size:13px;display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap;border-top:1px solid var(--line)}
footer.pie a{color:var(--ink-3)}
.paginas{display:flex;gap:8px;justify-content:center;margin-top:18px}
.copiar{display:flex;gap:8px}
.copiar input{font-family:var(--font-mono);font-size:13px}
.aviso-link{border:2px solid var(--steel);background:var(--steel-bg)}
.notif{display:grid;grid-template-columns:12px minmax(0,1fr) auto;gap:12px;align-items:center;padding:14px 18px;border-bottom:1px solid var(--line);color:var(--ink)}
.notif:hover{background:var(--surface-2);text-decoration:none}
.notif .pto{width:9px;height:9px;border-radius:50%;background:transparent}
.notif.nueva .pto{background:var(--steel)}
.notif.nueva .txt{font-weight:600}
.notif .cuando{font-size:12.5px;color:var(--ink-3);white-space:nowrap}
.novedades{position:fixed;left:50%;bottom:24px;transform:translateX(-50%);z-index:70;box-shadow:var(--shadow);animation:baja .25s}
@media (max-width:820px){.novedades{bottom:84px}}

/* ---------------------------------------------------------------- íconos y ajustes */
.atajo svg,.cats span i svg{width:26px;height:26px;color:var(--steel)}
.cats input:checked+span i svg{color:var(--steel)}
.adj .ico svg{width:24px;height:24px;color:var(--steel)}
.solo-movil{display:none}
@media (hover:none) and (pointer:coarse){.solo-movil{display:inline-flex}}
[data-grabar].grabando{color:var(--stop);border-color:var(--stop)}
[data-grabar].grabando svg{animation:late 1s infinite}
summary.btn{list-style:none}
summary.btn::-webkit-details-marker{display:none}
details.plegable summary.btn::after{display:none}
.lateral .card h2{font-size:18px}
.lateral .card+.card,.grid .card+.card,.lateral>.card{margin-top:0}

/* ---------------------------------------------------------------- ayuda en pantalla y manual */
.ay-mini{display:inline-flex;align-items:center;justify-content:center;width:22px;height:22px;border-radius:50%;
  border:1.5px solid var(--steel);background:var(--surface);color:var(--steel);font:700 13px/1 var(--font);
  cursor:pointer;vertical-align:middle;margin-left:6px;padding:0;flex:none;transition:all .15s}
.ay-mini:hover{background:var(--steel);color:var(--on-steel)}
h1 .ay-mini{width:26px;height:26px;font-size:15px;vertical-align:.25em}
.ay-boton.pulso{color:var(--steel)}
.ay-boton.pulso::after{content:'';position:absolute;inset:3px;border-radius:50%;border:2px solid var(--steel);animation:llama 1.8s ease-out infinite}
@keyframes llama{0%{transform:scale(.8);opacity:.9}100%{transform:scale(1.5);opacity:0}}
.ay-fondo{position:fixed;inset:0;background:rgba(8,12,16,.42);z-index:90;animation:fade .2s}
.ay-panel{position:fixed;top:0;right:0;bottom:0;width:min(480px,100%);background:var(--surface);z-index:91;
  display:flex;flex-direction:column;box-shadow:-10px 0 40px rgba(0,0,0,.18);animation:entra .25s cubic-bezier(.2,.8,.2,1)}
@keyframes entra{from{transform:translateX(40px);opacity:0}}
.ay-cab{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;padding:22px 22px 14px;border-bottom:1px solid var(--line)}
.ay-cab h2{margin:4px 0 0;font-size:24px}
.ay-cab .iconbtn{font-size:18px}
.ay-indice{display:flex;gap:6px;flex-wrap:wrap;padding:12px 22px;border-bottom:1px solid var(--line);background:var(--surface-2)}
.ay-indice a{font-size:13px;padding:5px 11px;border-radius:999px;border:1px solid var(--line-strong);color:var(--ink-2);background:var(--surface)}
.ay-indice a:hover{border-color:var(--steel);color:var(--steel);text-decoration:none}
.ay-cuerpo{flex:1;overflow-y:auto;padding:6px 22px 30px;overscroll-behavior:contain}
.ay-sec{font-size:15px;line-height:1.6;scroll-margin-top:12px}
.ay-cuerpo .ay-sec{padding:16px 0;border-bottom:1px dashed var(--line)}
.ay-cuerpo .ay-sec:last-child{border-bottom:0}
.ay-sec h3{font-family:var(--font-cond);font-size:20px;font-weight:700;margin:0 0 10px;color:var(--ink)}
.ay-sec h4{font-family:var(--font-cond);font-size:16px;font-weight:700;margin:18px 0 8px;color:var(--steel)}
.ay-sec p{margin:0 0 10px}
.ay-sec ul,.ay-sec ol{margin:0 0 12px 20px}
.ay-sec li{margin-bottom:7px}
.ay-sec li ul{margin-top:6px}
ol.ay-pasos{list-style:none;margin-left:0;counter-reset:paso}
ol.ay-pasos>li{counter-increment:paso;position:relative;padding-left:38px;margin-bottom:12px}
ol.ay-pasos>li::before{content:counter(paso);position:absolute;left:0;top:0;width:26px;height:26px;border-radius:50%;
  background:var(--steel);color:var(--on-steel);font:700 13px/26px var(--font-cond);text-align:center}
.ay-tip{background:var(--steel-bg);border-left:3px solid var(--steel);padding:10px 14px;border-radius:0 8px 8px 0;font-size:14px}
.ui-btn{display:inline-block;padding:1px 10px;border-radius:7px;background:var(--steel);color:var(--on-steel);font-size:13px;font-weight:600;white-space:nowrap;line-height:1.7}
.ui-btn.suave{background:var(--surface-2);color:var(--ink);border:1px solid var(--line-strong)}
.ui-btn.ok{background:var(--go);color:#fff}
.ay-tabla{width:100%;border-collapse:collapse;font-size:14px;margin-bottom:8px}
.ay-tabla td{padding:7px 6px;border-bottom:1px solid var(--line);vertical-align:top}
.ay-tabla td:first-child{white-space:nowrap;width:1%}
.ay-faq dt{font-weight:600;margin-top:12px}
.ay-faq dd{color:var(--ink-2);margin:3px 0 0}
.ay-pie{padding:14px 22px calc(14px + env(safe-area-inset-bottom));border-top:1px solid var(--line);display:flex;gap:12px;align-items:center;flex-wrap:wrap}
body.ay-abierta{overflow:hidden}

.manual{display:grid;grid-template-columns:260px minmax(0,1fr);gap:28px;align-items:start}
.manual-indice{position:sticky;top:80px;display:flex;flex-direction:column;gap:2px;max-height:calc(100vh - 100px);overflow-y:auto;font-size:14.5px}
.manual-indice .grupo{font-family:var(--font-cond);font-weight:700;font-size:12.5px;letter-spacing:.14em;text-transform:uppercase;color:var(--ink-3);margin:14px 0 4px}
.manual-indice .grupo:first-child{margin-top:0}
.manual-indice a{padding:5px 10px;border-radius:7px;color:var(--ink-2)}
.manual-indice a:hover,.manual-indice a.activo{background:var(--steel-bg);color:var(--steel);text-decoration:none}
.manual-cuerpo{max-width:820px}
.manual-cuerpo .card{margin-bottom:16px}
.manual-cuerpo .ay-sec{scroll-margin-top:80px}
.manual-grupo{margin:30px 0 12px}
.manual-grupo:first-child{margin-top:0}
@media (max-width:900px){.manual{grid-template-columns:1fr}.manual-indice{position:static;max-height:none;flex-direction:row;flex-wrap:wrap;gap:6px}
  .manual-indice .grupo{width:100%;margin:8px 0 0}.manual-indice a{border:1px solid var(--line);font-size:13.5px}}
@media print{
  header.top,footer.pie,.manual-indice,.page-head .btn,nav.main,.ay-mini,.novedades{display:none!important}
  body{background:#fff}.manual{display:block}.manual-cuerpo{max-width:none}
  .manual-cuerpo .card{border:0;padding:0 0 10px;break-inside:avoid-page}
}

.tk-libre{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:center;border-bottom:1px solid var(--line)}
.tk-libre:last-child{border-bottom:0}
.tk-libre .tk{border-bottom:0}
.tk-libre form{padding:0 18px 0 6px}
.tickets.libres{border:2px solid var(--steel)}